Shipping policy
Shipping Policy
At Dolce Naturals, we are committed to delivering your skincare products safely, securely, and on time. Please review our shipping policy below for information about order processing, delivery timelines, and shipping procedures.
Order Processing
All orders are processed within 24–48 business hours after payment confirmation (excluding weekends and public holidays).
Every order goes through:
- Payment verification
- Product quality inspection
- Secure packaging
- Dispatch preparation
Once your order is placed, you will receive an Order Confirmation via email or SMS. After dispatch, tracking details will be shared through email, SMS, or WhatsApp.
Order Verification
For security purposes, some orders may require additional verification. If verification cannot be completed, Dolce Naturals reserves the right to cancel the order and issue a full refund.
Pre-Orders
Products marked as Pre-Order will be shipped according to the timeline mentioned on the respective product page.
Order Changes
Shipping address, contact details, or product modifications can only be requested before dispatch. Once an order has been shipped, changes cannot be made.
Shipping Coverage
Domestic Shipping (India)
We currently ship across most serviceable pincodes in India.
If your location is not serviceable, our team will contact you and process a full refund.
International Shipping
At present, Dolce Naturals ships only within India. International shipping may be introduced in the future.
Shipping Partners
To ensure reliable delivery, we work with trusted logistics partners including:
- Shiprocket
- Delhivery
- Blue Dart
- DTDC
- Ecom Express
Courier selection is automatically determined based on service availability in your area.
Cash on Delivery (COD)
Cash on Delivery is available for selected pincodes and may be subject to order value restrictions.
If COD is unavailable for your location, prepaid payment methods will be offered during checkout.
Delivery Attempts
Our courier partners generally make 2–3 delivery attempts.
If delivery remains unsuccessful, the shipment may be returned to us. Re-dispatch requests may incur additional shipping charges.
Damaged or Tampered Packages
If your package appears damaged, opened, or tampered with at the time of delivery, please:
- Refuse delivery if possible.
- Take clear photographs of the package.
- Contact our support team immediately.
This helps us resolve the issue quickly with the courier partner.
Shipping Delays
While we strive to deliver every order on time, delays may occasionally occur due to:
- High order volumes
- Public holidays and festive periods
- Severe weather conditions
- Transportation disruptions
- Courier operational issues
- Government restrictions
- Incorrect shipping information
If a delay occurs, we will make every reasonable effort to keep you informed about your shipment status.
Lost or Damaged Shipments
If your order is lost in transit or arrives damaged:
- Contact us within 48 hours of delivery or the expected delivery date.
- Share your order number and relevant photographs.
- Our team will investigate the matter with the shipping carrier.
Upon verification, we will provide either:
- A replacement order
- A full refund
Resolution and processing may take 7–10 business days.
Sustainable Packaging
We carefully package all Dolce Naturals products to maintain product quality during transit.
Whenever possible, we use environmentally responsible and recyclable packaging materials.
Returns & Replacements
For details regarding returns, refunds, or replacements, please refer to our Return & Refund Policy.
Approved replacement orders are typically dispatched within 2–3 business days after approval.
Contact Us
For any shipping-related questions or concerns, please contact our customer support team and include your Order Number for faster assistance.
Email: wecare@dolcenaturals.com
Business Hours: Monday – Saturday, 10:00 AM – 6:00 PM IST