Refund policy
Exchange & Refund Policy
At Dolce Naturals, we strive to provide premium-quality skincare products. If you are not completely satisfied with your purchase, we are here to help.
Returns & Exchanges
Customers may request a return or exchange within 5 days of receiving their order.
To be eligible for a return or exchange:
- The product must be unused and unopened.
- The product must be in its original packaging with all seals, labels, and accessories intact.
- The item must not show signs of use, damage, tampering, or alteration.
- Proof of purchase or order confirmation must be provided.
To initiate a return or exchange request, email wecare@dolcenaturals.com within 5 days of delivery along with your order number and reason for the request.
Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect product, contact us within 48 hours of delivery at wecare@dolcenaturals.com with clear photos of the product and packaging.
Upon verification, we will provide a replacement or refund at no additional cost.
Refunds
Once the returned item is received and inspected, we will notify you about the approval of your refund.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned or exchanged:
- Opened or used skincare products
- Products without original packaging or seals
- Gift cards, promotional items, or free samples
- Products damaged due to misuse or improper handling
Return Shipping
Unless the return is due to a damaged, defective, or incorrect product, return shipping charges shall be borne by the customer.
Contact Us
For any return, exchange, or refund-related queries, please contact:
Dolce Naturals Customer Care
wecare@dolcenaturals.com