Refund policy
At Dolce Naturals, we do not offer refunds. However, if the issue is genuine and approved by our team, we will provide a replacement product or a gift code of the same value.
Due to the nature of our fragrance products, we cannot accept returns or resell products once they have been opened or used. Therefore, products cannot be returned after delivery.
What We Cover
We provide replacements or gift codes in cases where:
- The product arrives damaged
- The product is defective
- The wrong product has been delivered
- The package has issues such as leakage or breakage during transit
How to Raise a Claim
Any claim related to damaged, defective, or incorrect products must be submitted within 48 hours of delivery.
To process your request, please provide:
- Your order number
- An unboxing video showing the sealed package, opening process, and the issue
- Photos of the damaged outer packaging with the shipping label visible
- Photos/videos showing the damaged or incorrect product
Contact Us
For any refund or replacement-related queries, please contact us:
WhatsApp: 9327097214
Email: wecare@dolcenaturals.com
Resolution Process
Once your claim is reviewed and approved, we will provide one of the following:
- A replacement product of the same item (subject to availability), or
- A gift code equivalent to the product value.
Damages After Delivery
Dolce Naturals is not responsible for any damage caused after delivery due to improper handling, misuse, or neglect of the product.